Refund Policy

Transparency and Client Satisfaction

At Amazon Publishing Lab, we take pride in exceeding client expectations and fostering long-term partnerships. We understand that unforeseen circumstances can arise, and we’re committed to providing a clear and fair refund policy to ensure your complete satisfaction.

Client Satisfaction: Our Top Priority

Your success is our success. We offer a comprehensive suite of e-book writing, publishing, IT, and promotion services designed to empower your journey as an author. We invest the time and expertise required to deliver exceptional results that align with your unique goals. However, we recognize that in rare instances, genuine dissatisfaction with a service may occur.

Eligibility for Refunds

• Our refund policy prioritizes cases where you have encountered demonstrably lower-than-expected quality in our services.
• We understand that situations arise where a change of mind or personal reasons may lead to a discontinuation of service. Unfortunately, refunds cannot be issued in these scenarios.

Prompt Request and Documentation

• To initiate a refund request, please submit a written communication within 5 days of receiving the completed service.
• This request should clearly outline the specific aspects of the service that did not meet your expectations.
• Supporting documentation, such as emails, drafts, or project notes, will strengthen your request.
• You can submit your request by email to info@amazonpublishinglab.com or by mailing it to our designated address (available upon request).

Evaluation and Communication

Upon receiving your request, our dedicated team will thoroughly evaluate the information provided. We may reach out to you for additional details or clarification to ensure complete understanding of the situation. This open communication allows us to gather a comprehensive picture and make a well-informed decision.

Fair and Transparent Decision Making

The ultimate decision to grant a refund rests with Amazon Publishing Lab and will be based on the merit of your request. Our team prioritizes fairness and transparency throughout the process. Our refund decisions are guided by our unwavering commitment to exceeding client expectations and delivering the highest quality services.

Refund Amount and Processing

• When a refund is approved, the amount will be determined based on the specific service rendered and the extent of dissatisfaction.
• In cases where only a portion of the service fell short of expectations, a partial refund may be offered.
• Approved refunds are processed promptly, typically within 5 business days.
• We prioritize issuing refunds via your original payment method whenever possible.
• You will receive confirmation via email once the transaction is complete.

Standing by You: Our Commitment to Service

We value your trust and look forward to working collaboratively to resolve any concerns you may have. Our commitment to exceptional service extends beyond the initial project, ensuring a lasting and positive partnership with Amazon Publishing Lab.